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5 Leadership

Leadership and Commitment

The Jemison Metals Executive Management Team (i.e. Top Management) has embraced the importance of delivering quality products to its customers and is accountable for the effectiveness of the QMS.  This commitment is evidenced by JM‘s decision to implement a Quality Management System that meets the requirements of ISO 9001 in all facilities. Top management reviews the quality policy for relevance and ensures that the quality objectives are established and are consistent with the context and strategic direction of the organization.

Top management, in conjunction with our employees, is committed to ensuring that the company will continually improve.  To achieve this, we will utilize a plan/do/check/act cycle relative to: risk analysis, quality objective performance, adequacy of resources, and the effectiveness of the QMS relative to intended results. 

It is top managements’ role to communicate the importance and the need for conformance to QMS requirements as well as ensuring the integration of QMS requirements into the organization’s relevant business processes. It will also engage, direct and support personnel, including other relevant management roles, to contribute to the effectiveness of the QMS.

Customer Focus

Top management is responsible to provide leadership and commitment in determining customer needs and requirements as well as applicable statutory or regulatory requirements.  It is also responsible to ensure the thorough dissemination and communication of these requirements throughout applicable areas of the organization with the goal of ensuring that these requirements are consistently met.

During the quote phase of new business, risks are mitigated on multiple levels. Customer requirements are compared against software that represents mill capability as well as Jemison processing and equipment capability. Upon award of new business, a more thorough review of all of these inputs is initiated to ensure capability, pricing, timing and any other requirements that should be addressed in the risk assessment.  If Jemison is not capable, we can refuse or modify the award.  Additionally, opportunities for synergies, service enhancement or margin improvement are also reviewed during this stage of the award process.  Finally, the contract management process seeks to sustain and/or enhance customer satisfaction of our largest customers by reviewing inventory pipelines, purchasing strategies, and customer forecasts.  The contract management process is generally held monthly or quarterly depending upon the customer and their associated risk/impact.

A critical element of our customer focus is listening to our customers.  Jemison utilizes a customer complaint system to document, communicate and address (if applicable) customer complaints.  Similar to our customer credit system, customer complaints are tracked in the Quality area of the FIT case system.  As determined by the head of quality, a potential formal corrective action may be initiated.  Each complaint is documented by a case number and reviewed during the weekly calls with operations and quality, with applicable information being communicated to floor personnel shortly thereafter.  All complaints are reported at the weekly staff meeting for review and discussion.

Corporate Quality Policy

► To meet or exceed internal and external expectations represented in our Four Customer Service Cornerstones:

► To provide a safe working environment for our employees.

► To continually improve the skills of our employees through training and education.

► To continually improve our processes, equipment, systems, and Quality Management System effectiveness.

The above stated Quality Policy has been carefully articulated to express the importance of quality and continual improvement at Jemison Metals.  This policy is controlled as documented information and reviewed on an annual basis as part of our planning process to make sure that it meets the needs of Jemison Metals, our customers, and other interested parties.  This policy forms the framework within which our quality objectives are reviewed and established.

The Quality Policy is part of the culture at Jemison Metals.  Every new employee is made aware of its significance and meaning during the orientation process and is posted at strategic locations around our facilities as well as being available on the quality intranet.

Applicable Quality Management Procedures and Documents:

Organizational Roles, Responsibilities and Authorities

 

Top Management is dedicated to improving both product quality and operating efficiency.  Each function demonstrates his or her ability, gained through education and experience, to meet customer expectations and the company’s goals.

We firmly believe that each employee makes a difference in the performance of the company.  Managers maintain an open door policy in case employees should need assistance with work-related concerns.

Fundamental to the growth and success of JM are the communication, teamwork, mutual respect and support among management, employees, suppliers and customers.

Employee satisfaction and morale are high as evidenced by a spirit of cooperation between all employees. 

Management Responsibility and Authority

The following table defines authorities as communicated by job descriptions, organizational charts, work instructions, procedures, process maps, etc.

Title

Responsibility

CEO

  • Facilitates and communicates the company's vision and strategic direction

  • Coordinates general planning and budgeting

  • Provides resources necessary to maintain the QMS

  • Formulates the Quality Policy with assistance from other Top Management

  • Participates in Management Review

  • Identifies and approves capital expenditures

Heads of Operations (COO, Exec VP Opns, VP Opns,

Directors of Opns)

  • Ensures that processes are delivering their intended outputs

  • Ensures that Customer Requirements are addressed, setting quality objectives and related training, corrective actions

  • Determines production personnel and equipment requirements

  • Controls and monitors production processes

  • Drive Lean Manufacturing methods

  • Maintains calibration and testing in accordance with QMS requirements

  • Participates in Management Review

  • Lead cost reduction initiatives and process improvements
Head of Sales (Territory Managers, Inside Sales)

  • Ensures the promotion of customer focus throughout the organization

  •  Define markets and identify sales opportunities

  • Promote the product/services of the company

  • Carry out Contract Management Reviews and Award Reviews

  • Provide customer service and liaison

  • Administrate customer complaints

Head of Quality (Quality Mgr, QMC, QA Technician)

  • Ensure that the QMS conforms to the requirements of ISO 9001

  • Reports on the performance of the QMS and on opportunities for improvement to top management (monthly, annually)

  • Ensures that the integrity of the QMS is maintained when changes to the QMS are planned & implemented

  • Provides customer liaison representation for surveys, specific certification programs, and QMS requirements

  • Represents the needs of the customer in all internal functions addressing ISO 9001 requirements

  • Coordinates the Corrective Action program

  • Coordinates the storage and control of documented information

  • Coordinates the Internal Audit program

  • Coordinates Management Reviews

  • Assists in disposition of  nonconforming product

  • Ensures inspections and testing is conducted IAW requirements

  • Maintains calibration and testingg IAWQMS requirementss
Head of Purchasing & Materials Mgmt (Director of Materials, Material Managers)

  • Select and develop qualified suppliers

  • Administer supplier audits and quality review meetings

  • Prepare and approve purchasing documents

  • Monitor and assess supplier performance

  • Review customer requirements, as necessary
Head of Finance

  • Maintain the operation of the business and network computer systems

  • Manage customer credit and payments

  • Monitors cost accounting system

  • Prepares Annual Budget and Business Plan

  • Provide customer service and liaison

Plant Managers

  • Prepare production planning

  • Maintain production personnel and equipment requirements

  • Controls and monitors processes

  • Maintains production equipment

  • Drive Lean Manufacturing methods

  • Maintains calibration and testing in accordance with QMS requirements

  • Maintains records for employee training programs and objectives

Human Resources

  • Responsible for labor relations

  • Creates and implements sound employee relations practices

  • Administrates and monitors employee motivation/performance records and appraisal systems

  • Maintains records for employee training programs and objectives

All Employees

All employees that perform or have responsibility for order processing, manufacture, delivery, and/or verification of product quality are expected to know the Quality Policy. They also have the authority to stop and promptly notify their supervisors of nonconformance. This includes placing material on hold status whenever nonconformances exist, or are suspected to exist, until the unsatisfactory condition has been corrected or determined not to exist.

Organization Chart - See ADP Dynamic Org Chart

 

Revision History

Date Section Description Revision
5/14/24 Org Chart Changed Org Chart to Reference ADP D
12/29/21 Org Chart Updated Org Chart C
4/1/20 Org Chart Updated Org Chart to include SM2 B
4/8/19 Org Chart Updated Org Chart A
7/20/18 n/a n/a Original