QMP 8.7 Control of Nonconforming Outputs

1.0            Purpose

The purpose of this procedure is to establish a system for the identification and control of nonconforming outputs to prevent their unintended use or delivery.

2.0            Scope

This procedure applies to any nonconforming outputs of the organization's products or services.

3.0            Applicable Documents

3.1  Documented Information – QMP 7.5 

3.2   Management Review – MOP 1

3.3  Nonconformity and Corrective Action – QMP 10.2 

4.0            Applicable Records

4.1         Customer Complaints – FIT Case System

4.2         Material Review Board (MRB) – FIT/Stelplan

4.3     Customer Credits/Returns - FIT Case System

4.4         Corrective Action (NCR) – FIT Case System

5.0            Responsibility

5.1         Quality, Production, Purchasing, and Sales are responsible for maintaining compliance to this document.

5.2         Any employee, who discovers a nonconformance, either tags it or advises supervisor and/or quality. All final dispositions are the responsibility of the MRB, QA and/or Sales.

5.3         MRB members include Quality, Purchasing & Materials Management employees.  Depending upon the reason for material to end up on the MRB, one or all of the functions may be involved in determining disposition of the material.  These 3 functions are best qualified to make MRB disposition at Jemison due to their inherent knowledge of Customer Specific Requirements, Mill Capabilities, Inventory Status etc. Specifically, material rejected for quality reasons must be approved for release by quality personnel.  Aged inventory and other "inventory" related items are typically handled by Purchasing or Materials Management without input from QA.

6.0            Application

6.1    Appropriate action based on the nature of the nonconformity and its effect on products and services will be taken. This also applies to nonconforming products and services detected after delivery.

6.1.1    Purchased Material

6.1.1.1    Material found to be nonconforming upon receipt is tagged with a Reject Tag and segregated (virtually for master coil & plate, virtually & physically for finished goods).

6.1.1.2    Any nonconforming material that is discovered during the production process, that is deemed the fault of a supplier, is removed from the process and segregated (virtually for master coil & plate, virtually & physically for finished goods).

6.1.1.3    QA contacts the supplier for disposition (scrap, return authorization, etc) and proceeds accordingly.

6.1.2    Work In Process

6.1.2.1    Whenever material is found to deviate from requirements, the individual who becomes aware immediately identifies the material as nonconforming.

6.1.2.2    Available information is recorded under tag information in Stelplan.

6.1.2.3    Material is referred to MRB or local QA for disposition. Dispositions can include those actions listed in 6.2.

6.1.3    Customer Returned Material

6.1.3.1    Upon receipt of any nonconforming or suspected nonconforming material returned by a customer, the receiving department or materials management receives material into a "Reject Warehouse"

6.1.3.2    QA reviews the return to authenticate the customer documented reason for rejection.

6.1.3.3    If disagreement occurs, QA and/or Sales will contact the customer to resolve interpretation and/or disagreements.

6.1.3.4    Material is stored in the nonconforming area pending resolution between Jemison and the customer.

6.1.3.5    All customer complaints, whether returned or not, are documented in the FIT Case System.

6.2    Nonconforming outputs will be dealt with in one or more of the following:

Correction;

Segregation, containment, return or suspension of processing;

Informing the customer in the event that nonconforming product is inadvertently released;

Obtaining authorization for acceptance under concession.

6.3    Conformity to the requirements shall be verified when nonconforming outputs are corrected.

6.4    Retained documented information shall:

Describe the nonconformity;

Describe the actions taken;

Describe any concessions obtained;

Identify the authority deciding the action in respect to the nonconformity.

Revision History